PLAYIQ

Privacy Policy

Last updated: August 23, 2026

1. Introduction

PlayIQ is a youth soccer coaching and player-development platform that helps coaches and organizations plan practices, manage teams, share training resources, communicate with players and parents, and monitor player development.

This Privacy Policy explains how PlayIQ collects, uses, discloses, stores, and protects personal information when people use the PlayIQ website, mobile applications, and related services.

Because PlayIQ supports youth sports, we take the privacy of children and young people particularly seriously.

2. Who We Are

PlayIQ is operated from British Columbia, Canada.

PlayIQ has designated a Privacy Officer responsible for compliance with applicable privacy legislation.

Privacy Officer
Email: privacy@playiq.ca
Business Address: British Columbia, Canada

Support requests may be directed to support@playiq.ca.

3. Our Relationship With Clubs and Academies

When an individual creates a direct PlayIQ account, PlayIQ is responsible for the personal information it collects and uses for account management, security, billing, support, and operation of the service.

When a club, academy, or other organization provides player, parent, coach, or team information to PlayIQ, the organization is responsible for confirming that it has the authority and required verifiable consent to provide that information. PlayIQ processes organization data to provide the contracted services in accordance with the organization's documented instructions, applicable law, and any applicable data-processing agreement.

PlayIQ remains responsible for its own collection, use, disclosure, and protection of personal information.

4. Information We Collect

Depending on how PlayIQ is used, we may collect the following categories of information:

  • Account information: Name, email address, authentication credentials, user role (coach, administrator, player, or parent), account preferences, profile details, and date-of-birth information required to determine eligibility or parental consent requirements.
  • Organization and team information: Club/academy/team names, rosters, team invitations, coach assignments, player-parent associations, active/archived status, practice/season schedules, and subscription capacity data.
  • Player-development information: Practice assignments, attendance, drill completion, coach feedback, player-development notes, assessments, goals, and season progress records.
  • Uploaded content: Practice plans, drill descriptions, images, videos, PDF files, training resources, and other media submitted by authorized users.
  • AI feature information: Prompts, uploaded source material (such as imported practice documents or links), generated practice plans/drills, and technical metadata needed to operate the feature. Users should not submit unnecessary sensitive personal information to AI features.
  • Billing information: Payments are processed securely via Stripe. PlayIQ receives customer/subscription identifiers, billing status, transaction amounts, and limited payment-method details (e.g., card brand and last four digits). PlayIQ never receives or stores complete payment card numbers.
  • Technical and usage information: Device/browser type, operating system, app version, IP address, authentication/security logs, feature usage metrics, crash reports, analytics identifiers, and push-notification tokens.
  • Communications: Records of support interactions, privacy requests, survey responses, and legal notices.

5. How Information Is Collected

We collect information directly from users, parents or legal guardians, authorized coaches or organization administrators, team roster imports, automated interaction with our app/website, and integrated service providers (payment, cloud infrastructure, analytics, and authentication).

6. How We Use Information

PlayIQ uses personal information to operate accounts, confirm eligibility and consent, deliver training practices and drills, track player development, execute requested AI functionality, process subscriptions, diagnose technical issues, secure our platform, enforce our legal rights, and comply with statutory obligations under BC PIPA and PIPEDA.

PlayIQ will not use personal information for a materially different purpose without providing notice and obtaining additional consent where required.

7. Consent and Choice

PlayIQ seeks consent appropriate to the sensitivity of the information and the reasonable expectations of the individual. Where information is necessary to deliver a requested service, withdrawing consent may limit or prevent access to that feature.

Consent may be withdrawn at any time by contacting privacy@playiq.ca, subject to legal or contractual limitations.

8. Children and Youth Privacy

PlayIQ is designed specifically for youth sports.

  • Minors Under 13: Direct account creation by minors under 13 is strictly prohibited without explicit, verifiable consent from a parent or legal guardian. Where a club or coach invites a player under 13, the parent or legal guardian must confirm account setup and consent.
  • Youth Aged 13 to Age of Majority (19 in BC): Consent requirements are evaluated based on individual maturity, contextual sensitivity, and applicable laws. PlayIQ provides clear privacy disclosures and may require parent or guardian co-authorization.
  • Parental Audit & Control: Parents and legal guardians may contact privacy@playiq.ca at any time to review, inspect, edit, or request deletion of their child's personal information.

Where required, PlayIQ records relevant consent information, which may include the identity of the authorizing adult, the date of consent, and the version of this Privacy Policy accepted at the time.

9. Coach and Organization Responsibilities

Coaches and organization administrators must hold proper authority to create teams, confirm parental consent before importing youth rosters, limit uploaded materials strictly to what is necessary for athletic development, maintain strict access controls, and remove access promptly when personnel or players leave the club.

10. How We Share Information

PlayIQ does not sell personal information.

Information is shared with authorized team personnel (coaches, parents, players within the assigned organization), at the direction of an organization customer, with third-party service providers acting on our behalf, when required or permitted by law, when reasonably necessary to protect users, investigate misuse, or maintain security, and in connection with a corporate transaction, subject to appropriate confidentiality and legal protections. Key service provider categories include:

  • Cloud Infrastructure & Data: Google Cloud / Firebase (authentication, databases, storage, hosting, functions, analytics, crash reporting).
  • Payment Processing: Stripe.
  • Artificial Intelligence: Approved third-party AI processing providers used to execute user-requested features.

All providers are contractually restricted from using personal data for any purpose other than delivering PlayIQ services.

11. Artificial Intelligence

When an authorized user requests an AI feature, relevant prompts and uploaded practice materials are processed through secure AI providers.

PlayIQ configures its AI integrations to ensure that prompts, youth data, player records, and uploaded customer materials are never used to train third-party general-purpose AI models without separate express authorization.

AI-generated training plans are instructional aids only. Coaches must independently review and validate all AI suggestions prior to athletic execution.

12. International Processing

PlayIQ and its infrastructure providers store and process data in Canada and the United States. Information processed outside Canada may be subject to foreign legal jurisdictions, courts, and law enforcement access. PlayIQ maintains contractual safeguards and encryption to protect cross-border data flows.

13. Security Safeguards

PlayIQ implements administrative, technical, and physical security measures, including end-to-end encrypted network communications (TLS/HTTPS), Firebase Security Rules for data isolation, role-based account access, restricted administrative privileges, continuous monitoring, and structured vulnerability management.

In the event of a security incident involving personal information, PlayIQ will fulfill all statutory breach notification obligations under BC PIPA and PIPEDA.

14. Retention and Deletion

PlayIQ retains personal information only as long as necessary to fulfill operational, legal, or accounting obligations:

  • Active Subscriptions: Organization and team data are maintained while the subscription remains active.
  • Post-Termination Data Grace Period: Following subscription termination, organization data remains available for export for 30 days.
  • Permanent Account Purge: Customer and player account data are permanently deleted or de-identified within 90 days of termination.
  • System Backups: Residual server backups are overwritten within 90 additional days.
  • Archived Records: Archived player profiles and historical match/season metrics retained by a club do not consume active-player subscription capacity.
  • Billing, Tax, and Legal Records: Retained for the period required by law or reasonably necessary to establish or defend legal claims.
  • Decision-Related Information: Information used to make a decision directly affecting an individual is retained for the period required by applicable law.

15. Your Privacy Rights

Under British Columbia PIPA and PIPEDA, individuals (and authorized parents/guardians) may request confirmation of whether PlayIQ holds their personal information, access to it, information about how it has been used and disclosed, correction of inaccurate or incomplete information, withdrawal of consent, deletion or de-identification, a portable copy where reasonably available, and review of a privacy concern or complaint.

Written requests sent to privacy@playiq.ca will be acknowledged and processed within 30 calendar days. PlayIQ may require reasonable identity or authority verification before acting on a request.

Some information may not be provided or deleted where retention or refusal is authorized or required by law, where disclosure would reveal another person's information, or where the request cannot be fulfilled without compromising security or legal rights.

16. Cookies and Analytics

PlayIQ uses essential session cookies, local storage, and diagnostic identifiers to preserve user sessions, secure accounts, and measure product performance. Users may manage non-essential analytics preferences through device or application controls.

17. Communications

PlayIQ may send service-related communications such as security notices, practice notifications, account messages, and billing notices.

Marketing communications will be sent only as permitted by law. Users may unsubscribe from marketing messages without disabling essential service communications.

18. Changes to This Policy

Material updates to this policy will be communicated at least 30 days prior to implementation via email or application notices. Continued use of PlayIQ following the effective date constitutes acceptance.

19. Contact & Regulatory Recourse

Questions, privacy audits, or formal complaints should be directed to privacy@playiq.ca.

If a privacy concern remains unresolved, individuals have the right to lodge a formal complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC):